Tele Caller Executive

Job Summary:

The Telecaller will be responsible for handling incoming and outgoing calls, providing information about hospital services, scheduling appointments, following up with patients, and ensuring a high standard of patient satisfaction through professional communication.

Key Responsibilities:

• Handle inbound and outbound calls professionally and courteously.
• Provide information about hospital services, doctors’ availability, and consultation timings.
• Schedule, confirm, and reschedule patient appointments as needed.
• Maintain a record of patient inquiries, feedback, and follow-ups in the system.
• Assist in patient recall, reminder calls, and post-consultation follow-ups.
• Maintain confidentiality of patient information as per hospital policy.
• Support marketing campaigns by making promotional calls or sending service reminders.
• Prepare and share daily call logs and reports with the supervisor.

Key Skills and Competencies:

• Excellent verbal communication in [English/Hindi].
• Polite, patient, and professional telephone etiquette.
• Strong listening and interpersonal skills.
• Ability to multitask and handle high call volumes efficiently.
• Basic computer literacy (MS Office, hospital CRM software preferred).
• Positive attitude and customer service orientation.

Qualifications and Experience:

• Minimum qualification: 12th pass / Graduate (preferably in any stream).
• 0–3 years of experience in telecalling, customer service, or hospital front office roles.
• Experience in healthcare or hospitality industry preferred.

Job Type: Full-time

Pay: ₹10,086.00 - ₹20,000.00 per month

Work Location: In person