Tele Caller Executive

Job Description: Telecaller Executive

This Job Description outlines the responsibilities, qualifications, and skills required for the position of Telecaller Executive.

1. Job Summary

The Telecaller Executive will be responsible for reaching out to potential customers (leads) over the telephone to present information about products/services, answer inquiries, and schedule appointments or secure sales, depending on the campaign's objective. This role requires excellent communication skills and a persuasive, customer-focused approach.

2. Key Responsibilities

• Outbound Calling: Conduct a high volume of outbound calls daily to prospective and existing customers using provided lead lists.
• Product Presentation: Clearly and concisely explain company products or services to potential customers, highlighting their features and benefits.
• Lead Qualification: Qualify leads by asking targeted questions to assess the customer's needs and purchasing capacity.
• Customer Relationship Management (CRM): Accurately record all call information, customer details, and outcomes in the CRM system.
• Follow-up: Perform timely follow-up calls to nurture leads and close sales/appointments.
• Inbound Management (Optional): Handle incoming calls from customers interested in the product/service.
• Reporting: Prepare and submit daily/weekly reports on call activities, successful conversions, and lead status.
• Feedback: Gather customer feedback and communicate it effectively to the sales and marketing teams for process improvement.
• Target Achievement: Meet or exceed daily, weekly, and monthly targets for calls, qualified leads, appointments, or sales.

3. Qualifications and Requirements3.1. Education

• Required: High School Diploma or equivalent (e.g., 10+2/Intermediate).
• Preferred: Bachelor's degree in any field, especially in Sales, Marketing, or Communications.

3.2. Experience

• Fresher candidates are welcome to apply.
• Preferred: 6 months to 2 years of experience in a telecalling, telesales, or customer service role.

4. Skills and Competencies

• Communication: Excellent verbal communication skills in [Specify language(s), e.g., English and Hindi]. Clarity, active listening, and a professional phone demeanor are essential.
• Persuasion/Negotiation: Ability to convince customers and handle objections effectively.
• Technical Proficiency: Basic knowledge of computer operations and proficiency in using CRM software, MS Office (especially Excel/Google Sheets).
• Resilience: Ability to remain calm and professional under pressure and handle rejections constructively.
• Time Management: Strong organizational and multitasking skills to manage a large volume of calls and administrative tasks.
• Customer Focus: A genuine desire to help customers and provide a positive service experience.

Job Type: Full-time

Pay: ₹8,086.00 - ₹26,612.79 per month

Benefits:

• Paid time off

Work Location: In person