Tele Caller Executive

We are looking for a motivated and dynamic Telecaller to join our team in Delhi. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle customer queries efficiently. As a Telecaller, you will play a key role in generating leads, reaching out to potential clients, and supporting our team by providing essential information and addressing customer concerns.

Key Responsibilities:

• Customer Outreach:
• Make outbound calls to potential and existing customers to inform them about our products and services.
• Handle inbound inquiries from customers and provide necessary information.
• Follow up on leads and maintain relationships with clients to drive sales.
• Lead Generation:
• Generate and convert leads into potential customers by explaining the features and benefits of our offerings.
• Meet daily, weekly, and monthly targets for customer calls and conversions.
• Data Management:
• Maintain accurate records of customer interactions, follow-ups, and feedback using CRM software.
• Update customer databases and ensure all information is up-to-date.
• Problem Solving:
• Address customer queries, concerns, and complaints in a timely and professional manner.
• Escalate issues to the appropriate departments if necessary.
• Reporting:
• Provide regular feedback on customer responses, sales leads, and call outcomes to the team lead or manager.
• Prepare and submit daily/weekly call reports as required.

Key Skills and Qualifications:

• Proven experience as a telecaller, telemarketer, or in a similar customer service role.
• Excellent communication skills in
• Good listening skills with the ability to handle objections and persuade clients.
• Basic knowledge of MS Office (Word, Excel)
• Strong organizational skills and attention to detail.
• Positive attitude, ability to work under pressure, and meet deadlines.
• Sales-driven mindset with a focus on achieving targets.

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Work Location: In person