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Jobs in malappuram
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Gratis Group Of Companies
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Tele Caller Executive

Tele Caller Executive

Gratis Group Of Companies

0 years

1 - 2 Lacs

malappuram

Posted:4 hours ago| Platform: GlassDoor logo

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Skills Required

communication service database schedule crm multitasking teamwork

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

We are seeking a motivated and persuasive Telecaller to handle inbound and outbound calls, promote products/services, generate leads, and maintain strong customer relationships. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to achieve sales or service targets.

Key Responsibilities

Make outbound calls to potential and existing customers to promote products/services.
Handle inbound customer queries and provide accurate information.
Maintain and update customer database with current details.
Follow company communication scripts and guidelines effectively.
Understand customer needs and offer suitable solutions.
Generate qualified leads and schedule appointments for the sales team.
Achieve daily, weekly, and monthly call/target goals.
Record customer feedback, complaints, and escalate when necessary.
Stay updated with company products, offers, and policies.
Ensure professional, courteous, and customer-focused communication at all times.

Requirements

Minimum qualification: Graduate
Proven experience as a Tele caller, Customer Service Representative, or similar role (preferred).
Excellent verbal communication skills in [English / Regional language as per need].
Basic computer knowledge (MS Office, CRM, or call center software).
Strong listening and problem-solving skills.

Key Skills

Excellent communication and interpersonal skills.
Persuasive and confident approach.
Strong organizational and multitasking ability.
Target-oriented with good time management.
Positive attitude and teamwork spirit.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

Leave encashment
Life insurance
Paid sick time

Work Location: In person

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