Tele Caller Executive

ob Summary

We are looking for a confident and customer-focused Hotel Telecaller to promote our hotel services, handle inquiries, and generate leads through outbound and inbound calls. The Telecaller will play a key role in building relationships with potential guests and corporate clients, ensuring a positive first impression of our brand. This position requires excellent communication skills, a persuasive approach, and a passion for hospitality.

Responsibilities

• Outbound Calls: Contact potential clients, including individuals, travel agencies, and corporate organizations, to promote hotel rooms, event spaces, and special packages.
• Inbound Inquiries: Handle incoming calls from guests and clients, addressing questions about room availability, rates, amenities, and events with professionalism and accuracy.
• Lead Generation: Identify and qualify sales leads, passing them to the sales team for follow-up, and maintaining a pipeline of prospective clients.
• Booking Assistance: Assist clients in making reservations over the phone, ensuring accurate entry of details into the hotel’s reservation system.
• Customer Service: Provide exceptional service by addressing client concerns, offering solutions, and ensuring a positive experience to encourage repeat business.
• Follow-Ups: Conduct follow-up calls to confirm bookings, gather feedback, or re-engage past clients to promote loyalty programs or upcoming offers.
• Data Management: Update and maintain client information in the CRM system, including call logs, preferences, and booking details.
• Sales Targets: Achieve daily, weekly, and monthly call and booking targets as set by the sales manager.
• Market Awareness: Stay informed about hotel promotions, local events, and competitor offerings to provide relevant information to clients.

Qualifications

• Education: High school diploma or equivalent required; a degree or diploma in hospitality, marketing, or a related field is a plus.
• Experience: 1-2 years of experience in telecalling, customer service, or sales, preferably in hospitality, travel, or a related industry.
• Skills:
• Excellent verbal communication and active listening skills.
• Strong persuasion and negotiation abilities.
• Basic computer skills, including proficiency in Microsoft Office and familiarity with CRM or reservation systems (e.g., Opera, Fidelio) is preferred.
• Ability to handle objections and remain calm under pressure.
• Fluent in [Language, e.g., English]; knowledge of additional languages is an advantage.
• Other Requirements:
• Ability to work in shifts, including evenings, weekends, or holidays, as per business needs.
• Positive attitude, high energy, and a customer-first mindset.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Expected Start Date: 01/07/2025