Tele Caller Executive

Full job description

We are seeking a motivated and confident Telecaller to handle inbound and outbound calls related to credit card, personal loan, and other banking products. The ideal candidate will be responsible for calling interested leads, resolving their queries, and convincing them to avail financial products (Loan, Credit cards) offered by our partners.

Key Responsibilities:

• Make outbound calls to leads interested in credit cards, loans, or other financial services.
• Handle inbound queries related to credit cards, loans, EMI cards, etc.
• Resolve customer issues or doubts over the call in a polite and professional manner.
• Explain product features, eligibility criteria, and documentation requirements.
• Build rapport and convince customers to apply for the appropriate banking product.
• Maintain a record of calls, follow-ups, and lead status in the CRM system.
• Coordinate with internal teams in case of any technical or documentation issues.
• Meet daily/weekly targets for calls and conversions.

Required Skills:

• Strong communication and interpersonal skills (Hindi/English or local language).
• Ability to understand financial products and explain them clearly.
• Problem-solving attitude and customer-first approach.
• Confidence and persistence in follow-ups.
• Basic computer knowledge and familiarity with CRM tools.

Requirements:

• Gender: Female candidates only
• Education: Minimum 12th Pass or Graduate in any stream
• Experience: 1–2 years in telecalling or customer service (Banking experience preferred)
• Languages: Fluent in Hindi and English (regional language is a plus)
• Good communication and convincing skills
• Basic computer knowledge (MS Excel, CRM tools, etc.)

Preferred Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or related fields.
• Previous experience working in the same field.

Job Types: Full-time, Permanent

Job Type: Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Work Location: In person