Tele Caller

Company Description

Capsule Pharmacy is based in Ahmedabad and operates in the Retail Generic Medicine segment, Wholesale medicine trading, and private label products. The company specializes in providing high-quality medications at affordable prices. With a focus on ensuring accessibility and reliability, Capsule Pharmacy aims to enhance healthcare outcomes for all its customers. The company's extensive range of products and services has made it a trusted name in the pharmaceutical industry.

Role Description

This is a full-time on-site role for a Tele Caller, located in Gujarat, India. The Tele Caller will be responsible for making outbound calls to potential and existing customers, providing information about products and services, and resolving customer inquiries. The role includes handling customer complaints, processing orders, and maintaining accurate call records. The Tele Caller will work closely with the sales and customer service teams to ensure customer satisfaction and achieve sales targets.

Qualifications

• Excellent verbal communication and persuasion skills
• Experience in customer service and handling customer inquiries
• Ability to handle complaints and resolve conflicts
• Proficiency in maintaining accurate records and processing orders
• Strong problem-solving skills and attention to detail
• Proficiency in using telecommunication systems and relevant software
• Ability to work independently and as part of a team
• Previous experience in the pharmaceutical industry is a plus
• High school diploma or equivalent; Bachelor's degree is a plus