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JPMorgan Chase Bank
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Technology Support I

Technology Support I

JPMorgan Chase Bank

1 - 4 years

8 - 12 Lacs

bengaluru greater noida

Posted:2 weeks ago| Platform:

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Skills Required

process automation automation iso problem management selenium operations information technology monitoring business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Technology Support I team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
Assist in the improvement of operational stability and availability through participation in problem management
Assist in monitoring production environments for anomalies and address issues using standard observability tools
Identify and document basic issues and potential solutions for business and technology stakeholders
Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
Experience with SWIFT, FX, domestic, and ISO MX file/payment formats.
Experience in Payments / Cash Operations / Treasury Operations dealing with operational process, controls and problem solving. Experience and strong working knowledge of various aspects of cash operations. Automation Skills - Tableau, Alteryx, Selenium, UiPath.
Global experience in payments , with understanding of accounting and money move processes. Knowledge and experience in SWIFT, ISO MX, Cross Border Payments
Experience and strong working knowledge of various aspects of cash operations

Preferred qualifications, capabilities, and skills

Exposure to one or more general-purpose programming languages or automation scripting
Exposure to Information Technology Infrastructure Library (ITIL) framework

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JPMorgan Chase Bank

Financial Services

New York

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Technology Support I