Technology Support I

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience. As a Technology Support I team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. Your responsibilities will include troubleshooting production application flows to ensure end-to-end application or infrastructure service delivery to support business operations. You will assist in the improvement of operational stability and availability through participation in problem management. Additionally, you will assist in monitoring production environments for anomalies and address issues using standard observability tools. Identifying and documenting basic issues and potential solutions for business and technology stakeholders will also be part of your role. You will support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate issues in compliance with firm policy and processes. The ideal candidate should have at least 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services. Familiarity with applications or infrastructure in a large-scale technology environment, whether on-premises or in the public cloud, is required. Preferred qualifications include exposure to one or more general-purpose programming languages or automation scripting. Additionally, familiarity with the Information Technology Infrastructure Library (ITIL) framework would be advantageous.,