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Technology Support Engineer

Technology Support Engineer

Accenture

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

documentation intune technology solutions sccm workplace autopilot airwatch ems mobile device management wsus active directory mdm microsoft windows powershell mam troubleshooting windows server facility management azure active directory citrix

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Workplace Technology Solutions

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:The Digital Workplace Engineer should have a knowledge of day-to-day activities and relevant tools which are part of it.This includes managing Windows image engineering, patching, desktop environments, device encryption, software distribution, and collaboration platforms. The role demands hands-on expertise in Microsoft 365, EMS, Intune, SCCM, Autopilot, Citrix, and Azure AD, ________________________________________
Roles & Responsibilities:General Workplace Technology Management

Deploy and manage hardware, OS, productivity, and office automation software.

Resolve technical problems and coordinate deskside dispatch services.

Maintain software and equipment configuration items in CMDB.

Ensure compliance with Aon standards for configuration and inventory.Software Support & Distribution

Monitor and install vendor-supplied corrections and patches.

Distribute standard and core security patches and new software to LAN and remote devices.

Publish software deployments via push/pull methods per policy.

Verify deployment of success and resolve incidents proactively.

Maintain compliance with software version controls.Patch Management

Monitor and notify Aon of available patches with deployment plans.

Coordinate user acceptance and regression testing.

Raise exceptions for delayed patches and deploy approved updates.

Document patch management procedures in SOPs.

Deploy packages for UAT and release via change management.

Maintain SOPs and recommend process/toolset improvements.Image Engineering & Management

Maintain, test, and update device images quarterly or as directed.

Review and optimize images for security and user experience.

Deploy images remotely and troubleshoot deployment issues.

Ensure compatibility with current and planned environments.

Document image management procedures and suggest automation improvements.Workplace Device Encryption

Operate full disk encryption and recovery key services.

Support self-service portal for key recovery.

Understanding encryption issues and validate log file transfers.Mobile Device Management

Basic knowledge of MDM/MAM support using Aon-approved tools.

Document changes and provide monthly reports with recommendations.________________________________________
Professional & Technical Skills:

Should aware of technology and services.oWindows servers oWindows 10 / 11 image engineering and managementoMicrosoft Endpoint Configuration Manager (MECM including co-management)oPatch management, vulnerability remediationoDesktop management, device encryption (BitLocker)oAntivirus/malware protectionoSoftware support and distribution, MSI packagingoOffice 365, EMS, Intune, SCCM, AutopilotoAzure AD integration, Windows Server, Active DirectoryoCitrix technologies:XenApp, XenDesktop,oScripting (e.g., PowerShell), SLA management

Excellent communication, documentation, and problem-solving abilities

Ability to develop and maintain SOPs, technical documentation, and training materials

Good to have certifications oMicrosoft Certified:Modern Desktop Administrator Associate oMicrosoft Certified:Endpoint Administrator oITIL Foundation Certification oCitrix Certified Associate – Virtualization (CCA-V)________________________________________
Additional Information:

This role requires coordination with global teams, vendors, and business units.

Must be able to manage multiple priorities in a fast-paced environment.

Expected to proactively recommend improvements in tools, processes, and technologies.

3+ years of experience

Minimum 15 years of full-time education, with a Bachelor or engineering degree.
Qualification 15 years full time education

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Technology Support Engineer