Technology Product Owner

Key Responsibilities

• Act as the strategic product owner and primary point of contact for HRSD and IRM modules within the ServiceNow platform
• Define and own the product vision, strategy, and roadmap aligned with enterprise objectives and platform governance
• Partner with HR, Risk, Compliance, and Technology leaders to translate business needs into scalable platform capabilities
• Continuously assess business value, adoption, and enhancement opportunities across HR and Risk modules
• Provide Business As Usual (BAU) support during UK and India business hours, including 24x7 on-call and weekend support on a rota basis

Product Strategy & Vision

• Define and own the strategic roadmap for HRSD and IRM aligned to the enterprise digital strategy
• Act as a trusted advisor to HR, Risk, and Compliance leadership on ServiceNow-enabled transformation
• Identify opportunities to improve employee and risk management journeys through automation, AI, and analytics
• Ensure platform scalability, regulatory compliance, and alignment with ServiceNow best practices and governance frameworks

Leadership & Stakeholder Management

• Engage senior business stakeholders to define and prioritise value-driven initiatives
• Lead cross-functional collaboration across HR, Risk, Compliance, and Technology teams
• Present business cases, release outcomes, and strategic updates to executive steering committees
• Foster a culture of collaboration, innovation, and continuous improvement within the ServiceNow Centre of Excellence

Backlog Ownership & Delivery Governance

• Own and manage HRSD and IRM product backlogs with prioritisation based on value, compliance, and technical readiness
• Translate strategic initiatives into detailed user stories with clear acceptance criteria
• Work closely with architects, solution leads, and developers to deliver high-quality, scalable solutions
• Ensure end-to-end data quality, process alignment, and adherence to security and compliance standards

Process Optimisation & Value Realisation

• Drive process standardisation and automation across HR case management, lifecycle events, policy management, and risk workflows
• Measure and report on business value, adoption metrics, and continuous improvement outcomes
• Benchmark platform usage against industry best practices and ServiceNow roadmap capabilities
• Lead periodic platform reviews to ensure optimal utilisation and return on investment