Technology Operations Specialist

Job Level 3

Location

Experience

Role Overview:

Technology Operations Specialist

Key Responsibilities:

• Technology Operations Expertise

  :
• Manage and enhance multiple operational processes with a focus on Change Management, Availability Management, Asset Management and CMDB.
• Implement innovative solutions to improve operational efficiency and compliance.

• Automation and Engineering Mindset

  :
• Apply engineering mindset to enhance system reliability, reduce toil, and optimize performance monitoring.
• Ideate automation to eliminate repetitive tasks and improve operational excellence.

• DevOps & Cloud Knowledge

  :
• Understand CI/CD principles and cloud platforms to collaborate effectively with engineering teams.
• Support cloud initiatives through governance and alignment with operational goals.

• Execution Excellence

  :
• Independently lead and execute multiple technology operations projects with a focus on delivering results.
• Solve problems effectively under tight timelines and changing priorities.

• Stakeholder Communication

  :
• Present actionable insights, recommendations, and updates to senior stakeholders.
• Collaborate with leadership to align technology operations with strategic initiatives.

Qualifications:

• Technical Skills

  :
• In-depth knowledge of operational processes, particularly in Change & Release Management, Asset Management, and CMDB.
• Familiarity with concepts like error budgets, DevOps, CI/CD principles and experience with cloud platforms (AWS, Azure, or GCP).

• Execution Excellence

  :
• Proven ability to take ownership and independently deliver complex projects.
• Strong decision-making and problem-solving skills to tackle challenges with a get-it-done mindset.

• Behavioral Attributes

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• Self-motivated, quick learner, and proactive problem solver.
• Exceptional communication and presentation skills, with the ability to engage senior stakeholders effectively.

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