Technology Implementation Specialist

BASIC PURPOSE:

The Technology Implementation Specialist plays a key role in ensuring the seamless execution of back-end implementation activities in support of enterprise programs. This individual works closely with Implementation Managers, Enterprise Solutions Directors, Product team, and other internal stakeholders to support documentation, training documentation, system staging, and data migration initiatives for the Intellify platform. The role is highly detail-oriented and process-driven, providing critical structure to support go-live readiness and operational excellence.

ESSENTIAL FUNCTIONS:

• Own meeting logistics including scheduling, agenda preparation, and detailed meeting minutes for internal implementation workgroups.

• Maintain and update the Implementation Workbook and related project documentation in collaboration with Implementation and Enterprise Solutions Managers.

• Support the creation, formatting, and maintenance of Intellify training materials and internal and external-facing documentation.

• Perform data staging and configuration setup in the Intellify platform to prepare for sales, go-live and testing activities (e.g., 2-Year staging setups).

• Assist with profile creation and migration support activities during client onboarding transitions.

• Serve as documentation lead to ensure consistent and organized records across shared implementation platforms.

• Proactively identify missing inputs and coordinate with internal stakeholders to resolve gaps.

• Collaborate cross-functionally with other support roles to ensure timelines and deliverables are met.

• Other duties as assigned.

Must be able to perform the essential functions of the job, with or without reasonable accommodation.

REPORTING RELATIONSHIPS:

• Director of Enterprise Operations Support

QUALIFICATIONS:

• High attention to detail and excellent organizational skills.

• Ability to work independently and take initiative in a fast-paced environment.

• Strong understanding of system configuration principles and change management best practices.

• Familiarity with software testing processes, including writing and executing test cases.

• Excellent written and verbal communication skills; experience delivering training or support documentation is a plus.

• Strong analytical skills with the ability to understand business processes and translate them into technical solutions.

• Self-starter who thrives in a cross-functional, collaborative environment.

• Demonstrated ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced environments.

• Proficiency in Smartsheet is required.

• Salesforce and Docusign experience required.

• Proficiency in MS Word, MS Excel, MS Visio and MS PowerPoint required.

• Basic knowledge of ServiceNow or other Service Desk applications.

CRITICAL COMPETENCIES FOR SUCCESS:

• Business Acumen: Awareness of healthcare staffing technology, healthcare staffing industry, external marketplace.

• Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client needs are met with a high standard of excellence, urgency, and predictability; focused on the task at hand in the face of ambiguity and applies past experiences and expertise to consistently pull through results. Ability to work independently with minimal guidance but also a team player sharing project responsibilities. Ability to multi-task, prioritize and show flexibility as needed. Ability to work under deadline pressures while maintaining a positive work environment. Demonstrate dependability, initiative, and accountability.

• Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside ones own team to best serve client needs and exceed the expectations of clients. Ability to communicate clearly and professionally across a broad corporate landscape. Communicate and work in a respectful, supportive manner with all teammates.

• Integrity: Must be seen as trustworthy by demonstrating consistency, honesty, and truthfulness or accuracy in your day-to-day actions. Demonstrate adherence and modeling of company core values while supporting company, team, and client goals.

WORK CONDITIONS:

• Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom.

• Must be able to perform the essential functions of the job, with or without reasonable accommodation.