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Western Digital
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Technician 3, Desktop Support (IT Asset Management Analyst)

Technician 3, Desktop Support (IT Asset Management Analyst)

Western Digital

5 - 8 years

7 - 10 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

procurement windows os wan vpn lan asset management sccm desktop support information technology auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Asset Management (Primary Focus):

Maintain
accurate and up-to-date records
of all IT assets (hardware, software, peripherals, licenses).
Track the
full asset lifecycle
from procurement to deployment, maintenance, and disposal.
Conduct
regular physical and digital asset audits
and reconciliations.
Ensure all assets are
properly tagged, labeled
, and inventoried.
Collaborate with
Finance, Procurement, and IT teams
for budgeting, compliance, and purchasing.
Update and manage records in the
asset management tool (e.g., ServiceNow)
.
Ensure
Just-In-Time inventory
support for the region.

2. Desktop Support:

Provide
Level 1 and Level 2 IT support
for internal users (hardware, software, peripherals, and connectivity issues).
Support via
walk-in, remote tools, email, chat, or ticketing system
(ServiceNow).
Install and configure
desktops, laptops, printers, scanners, mobile devices
, and related peripherals.
Troubleshoot and resolve common issues: internet access, password resets, email access, and printer malfunctions.
Escalate
complex or unresolved issues to higher-tier support or specialised teams.
Perform
system diagnostics, log analysis
, and root cause identification.
Document all support incidents
in the ticketing system and maintain resolution records.

3. Technical Onboarding & Training:

Assist with
new user setups
and onboarding, including system configuration and orientation.
Provide
user training
on system usage, best practices, and tools.
Create and update
training documentation, quick-start guides
, and support FAQs.

4. Inventory & Procurement Support:

Track and manage inventory of
computers, accessories, peripherals, licenses
, and more.
Coordinate with vendors and internal stakeholders for
procurement and refresh cycles
.
Assist in the
installation and retirement
of systems according to IT lifecycle policies.

5. Reporting & Compliance:

Generate and analyse
monthly reports
on ticket metrics and asset audit results.
Support audits and
compliance activities
with accurate asset documentation.
Present insights and trends based on ServiceNow data and Excel reports.

Bachelor s degree in Information Technology or related field (or equivalent experience).
5 8 years of hands-on experience in
desktop support and asset management.
ITIL Foundation certification (preferred).
Experience working with
ServiceNow
or similar ticketing/asset systems.

Technical:

Asset Management Systems (ServiceNow preferred)
Microsoft Excel (Advanced Level)
Windows OS, macOS, MDM (SCCM, JAMF, Intune)
Basic scripting (PowerShell preferred)
Knowledge of LAN, WAN, VPN, and network troubleshooting

Interpersonal:

Strong
communication skills
, both verbal and written.
Ability to support
VIPs and non-technical users
patiently and clearly.
Documentation, collaboration, and follow-up
skills.
Proactive and customer-focused mindset.

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