Technical Writer

Job Requirements

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Role Summary/Purpose

Technical Writer is responsible for creating, maintaining all documentation such as Product documents, End user documents, Process documents, technical specifications, manuals, guides, etc.

Essential Responsibilities

• Develop comprehensive documentation that meets organizational standards.
• Gain deep understanding of products and services and translate complex information into simple and engaging content.
• Create user manuals and procedures autonomously based on the working of products and systems.
• Write user-friendly content that meets the needs of target audience, turning insights into language for user success.
• Develop and maintain detailed database of reference materials, including research, design specifications, device functionalities.
• Evaluate content of existing documentation and develop innovative methods for improvement.
• Research, outline, write, and edit content, working closely with various departments to understand project requirements.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications and process documentation.
• Work with development and support leads to identify documentation repositories, revise , edit and determine best solutions for data compilation and centralized storage.
• Research, create and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration.
• Create product manuals with screenshots and tutorials.
• Write documentation for internal teams such as developers and programmers.
• Communicate complex ideas in a concise manner.
  

Desired Characteristics

• Proven ability to quickly learn and understand complex products and systems.
• Experience in writing documentation and procedure manuals for various audiences.
• Good written communication skills.
• Experience in working with engineers to refine content and create visuals and diagrams for technical support content.
• Ability to handle multiple projects simultaneously.
• Previous experience in industrial environment.
• Exposure to cyber security and standards.
• Effective in using various tools for documentation.
  

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Qualifications/Requirements

Work Experience

• 8+ years of experience as an effective technical writer
• Bachelor’s degree (or equivalent) in Engineering or relevant technical field.
• Firm understanding of SDLC.
• Prior experience in Marine / Industrial / software.
• Experience in tools to create documentation.