Technical Writer

As a Technical Writer at Fiserv, you will play a crucial role in ensuring product quality and regulatory adherence by collaborating with product, engineering, and compliance teams. Your responsibilities will include: - Conducting root cause analysis and driving continuous improvement initiatives. - Monitoring key quality metrics and reporting on performance trends. - Creating, maintaining, and updating detailed technical documentation, such as process flows, SOPs, user manuals, and compliance documentation. - Translating complex technical concepts into clear, concise, and user-friendly content. - Collaborating with subject matter experts (SMEs) and product managers to gather information and validate content. - Standardizing and templatizing SOPs and process documentation for consistency, scalability, and ease of use. - Supporting knowledge management initiatives by identifying content gaps and proposing improvements. - Ensuring documentation aligns with internal standards and regulatory requirements. - Acting as a bridge between multiple functions, including QA, technology, product, and compliance teams. - Mentoring junior team members and contributing to a culture of quality and knowledge sharing. Qualifications required for this role include: - Bachelor's degree in computer science, engineering, information systems, or a related field. - Proven experience with QA tools (e.g., JIRA, Selenium, Postman) and documentation platforms (e.g., Confluence, Markdown, Git). Additionally, it would be great to have experience working cross-functionally, excellent written and verbal communication skills, the ability to distill complex processes into clear documentation, meticulous attention to detail, a passion for delivering high-quality products, and comfort in interacting with senior leaders. Thank you for considering employment with Fiserv. When applying, please use your legal name and complete the step-by-step profile, attaching your resume. As a Technical Writer at Fiserv, you will play a crucial role in ensuring product quality and regulatory adherence by collaborating with product, engineering, and compliance teams. Your responsibilities will include: - Conducting root cause analysis and driving continuous improvement initiatives. - Monitoring key quality metrics and reporting on performance trends. - Creating, maintaining, and updating detailed technical documentation, such as process flows, SOPs, user manuals, and compliance documentation. - Translating complex technical concepts into clear, concise, and user-friendly content. - Collaborating with subject matter experts (SMEs) and product managers to gather information and validate content. - Standardizing and templatizing SOPs and process documentation for consistency, scalability, and ease of use. - Supporting knowledge management initiatives by identifying content gaps and proposing improvements. - Ensuring documentation aligns with internal standards and regulatory requirements. - Acting as a bridge between multiple functions, including QA, technology, product, and compliance teams. - Mentoring junior team members and contributing to a culture of quality and knowledge sharing. Qualifications required for this role include: - Bachelor's degree in computer science, engineering, information systems, or a related field. - Proven experience with QA tools (e.g., JIRA, Selenium, Postman) and documentation platforms (e.g., Confluence, Markdown, Git). Additionally, it would be great to have experience working cross-functionally, excellent written and verbal communication skills, the ability to distill complex processes into clear documentation, meticulous attention to detail, a passion for delivering high-quality products, and comfort in interacting with senior leaders. Thank you for considering employment with Fiserv. When applying, please use your legal name and complete the step-by-step profile, attaching your resume.