Technical Writer

Key Responsibilities

• Develop, write, and maintain clear, concise, and comprehensive documentation including user guides, installation manuals, API documentation, configuration guides, release notes, and online help systems.
• Collaborate with product managers, developers, and QA engineers to gather technical information and understand product features, workflows, and architecture.
• Translate complex technical concepts into user-friendly content tailored to technical and non-technical audiences.
• Plan and manage documentation projects, ensuring timely delivery within defined quality and scope.
• Create and maintain content following company style guides and documentation standards.
• Participate in product design and review sessions to ensure documentation accuracy and completeness.
• Review peer documentation for quality, consistency, and technical accuracy.
• Manage content repositories and version control systems to maintain document integrity and traceability.
• Contribute to continuous improvement of documentation processes, tools, and templates.
• Mentor junior writers and ensure adherence to documentation best practices.

Required Skills & ExperienceTechnical Writing Expertise

• Proven experience (59 years) in technical writing for enterprise-grade networking, cloud, or security products.
• Strong understanding of

  Layer 4Layer 7 networking concepts

  (e.g., servers, firewalls, routers, switches, load balancers, and microservices).
• Demonstrated ability to author complex technical documentation with accuracy and clarity.
• Familiarity with documenting APIs, SDKs, REST services, and command-line tools.

Tools & Technologies

• Proficiency in documentation tools such as:

• MadCap Flare, Adobe FrameMaker, RoboHelp, WebWorks Publisher, Microsoft Office Suite, and SnagIt.

• Experience with

  Visio

  (for diagrams and architecture visuals).
• Exposure to

  JavaScript

  for enhancing documentation interactivity is an added advantage.
• Hands-on experience with version control and collaboration systems such as:

• SVN, Perforce, Git, Jira, ClearCase, and SharePoint

  (or similar repository systems).
• Exceptional written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and a passion for quality documentation.
• Ability to multitask and manage multiple documentation projects in parallel.
• Strong interpersonal skills with the ability to collaborate effectively across global teams.
• Self-driven, proactive, and able to work independently with minimal supervision.

Educational Qualifications

• Bachelor’s or Master’s degree in English, Technical Communication, Computer Science, Information Technology, or a related field.
• Certifications in Technical Writing or Information Design are a plus.