Technical Writer

• Collaborate with Platform Engineers to understand the architecture and implementation of Mastercard s cloud data platforms.
• Translate complex technical information into clear, concise, and user-friendly documentation, including:
• o Runbooks
• o Business and technical documentation
• o User manuals
• o API documentation
• o System architecture guides
• o Process workflows
• Ensure all documentation aligns with regulatory and organizational standards.
• Structure content logically and visually using diagrams, flowcharts, and other visual aids.
• Develop and maintain internal knowledge bases, FAQs, and training materials.
• Continuously improve documentation based on feedback and evolving platform capabilities.

Required Skills & Qualifications:

• Minimum 7 years of experience in technical writing, preferably in enterprise technology environments.
• Strong understanding of Big Data, Cloud Infrastructure, and Data Platforms.
• Proven ability to work with engineering teams and translate technical jargon into accessible content.
• Proficiency in documentation tools (e.g., Confluence, Markdown, Visio, Lucidchart).
• Excellent written and verbal communication skills.
• Experience in creating visual content to support documentation (e.g., diagrams, flowcharts).
• Familiarity with regulatory compliance in documentation is a plus.