Technical Writer

Qualifications :

• Preferably Bachelors or Masters degree in Engineering/ Computer Science/ English/ Journalism/ Mass Communication and/ or certification in technical writing
• 2-6 years work experience in technical writing or content writing for the tech industry or 2-6 years of work experience in the IT industry with a flair and aptitude for writing with some technical writing experience.

Responsibilities :

• We are looking to create help and user manual documents for our product Bizom. Bizom is a supply chain automation solution used by over 2 lakhs users across India and overseas. The content should help make the product self-service with a great user experience and high user satisfaction. Not only should the content provide reactive support, it should provide proactive mechanisms as well to drive usage and become a part of the daily lives of users akin to WhatsApp or email. The content should be searchable and interlinked. You will also need to create and maintain user forums.
• The content should be developed after gathering key business as well as user insights. You should have a long-term vision for the content and strategy to create and maintain the same and should own the process end-to-end. You will need to work collaboratively with all teams in the organisation especially engineering, Product, marketing and customer success teams. You must develop a governance policy for the content and also maintain a calendar for it. The entire cycle from design, execution to implementation should be taken care of. You should be entrepreneurial, independent and require negligible supervision.
• You should be able to organise, structure and write documents and articles related to the company's products and solutions. These articles would involve detailing module-wise features, user manuals, and FAQs for customers and for internal L1, L2, L3 teams, etc.
• The role also requires you to organise and document monthly product and bug fix release notes.
• This role will also need you to update API documentation.

Skills :

Ability to understand a technology product inside out and develop strong functional

understanding and an understanding of it's features and the outcomes it helps achieve

Knowledge of information architecture and flow for building knowledge management

systems

Ability to produce clear and concise content

Exceptional writing, proofreading and editing skills

Strong comprehension skills especially for business and technology

Ability to collaborate with teams to gather information

Ability to do user study to understand the target audience for the artifacts and documentation being created

Experience in similar area and a thirst to create world-class self-service documentation is required.

Understanding of Documentation Development Lifecycle (DDLC)

Important - Please submit links to/soft copies of at least 3 relevant samples of your previous work along with your detailed resume.

Location - Bangalore

Why Mobisy

• We are happy souls, working together and having each other's back! People, Product, and Profit is our motto.
• Fly beyond your imaginationwe believe in giving wings to your passion.
• No Kinder-garden here. We fall, we learn, and we stick together like chewing gum.
• We jam together! Whether it's a code, a pitch or a plan - collaboration is our secret sauce. We win as one.
• Little things add up! We believe in compounding - small efforts every day lead to big, magical outcomes.
• We trust in our association and give free rein to our employees to act, explore, and deliver sustainable results.
• We celebrate success hard - and failureseven harder. It'salways a collective win or a collective miss.
• Have buddies, mentors - but be your own boss. It goes hand in hand.
• Know your people. Talk, chat, learn, and share - access anyone in the family, anytime.
• Stay quiet. Stay foolish.We speak up, do the right thing,and always keepour clients and company in mind.
• We roll up our sleeves, get our hands dirty, dream big, and achieve together.

What Will you get while working with Mobisy

• Work is Fun - We believe work is fun - andwe go the extra mile to make sure you enjoy what you do every single day.
• Design Your Own Role - You don'tjust fit intoa job - we let you shapeit. Take up whatexcites you, and we'll back you with trust and responsibility.
• Freedom to Own Your Work- Less rules, more trust.You get the freedom to figure things out your way - with the right supportwhen needed.
• Take Full Ownership - It's yourship. You steerit. You own it. You make things happen.
• Grow into a Leader - This isn'tjust a job - it's your launchpad to becoming a strong, independent leader.
• People Come First- Always. We back ourpeople through thickand thin. That's our culture.
• Stay Fit & Feel Good - We care about your health - with fitness activities, sports, and regularwellness sessions to keep you balanced.
• Happy Tummy, Happy You - Enjoy fresh, tasty meals every day at our very own in- house cafeteria. We take food seriously!

What will you not get

• Punch In, Punch Out Culture We hate login-logout rules. Du-uh, we'renot in school! We care about outcomes, not clock-watching.
• Spoon-Feeding No hand-holding here.You'll get all the supportyou needbut you're expectedto take charge and carve your own path
• Too Many Rules We don't overload you with rigid processes. We offer simple guidelines and a helpinghandownership is all yours.
• Yes-Mam, No-Mam Culture We respectideas, not titles.Speak up, challenge, buildno sir/ma'am culture here.
• Blame Games We own our wins and our missestogether. We don't point fingers, we fix things.

If you findthe above detailsinteresting; we encourage you to apply.We are building a diverse teamwhose skills balanceand complement oneanother.

Mobisy Technologies is an equalopportunity employer andwe value diversity. We do not discriminate on the basisof race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.