Technical voice process || Tech support

4 - 9 years

4 - 9 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Technical Voice Process

Roles & Responsibilities

  • Provide

    technical support

    and assistance to customers via a

    voice process

    .
  • Perform

    troubleshooting

    to diagnose and resolve technical issues.
  • Maintain a high level of professionalism and courtesy in all customer interactions.
  • Ensure a positive customer experience and strive for first-call resolution.

Required Candidate Profile

  • Experience:

    Must have relevant experience in

    troubleshooting

    and

    technical support

    .
  • Skills:

    Excellent communication skills

    are mandatory.
  • Availability:

    We are looking for

    immediate joiners

    .

Additional Information

  • Work Schedule:

    Rotational shifts

    , including

    night shifts

    .
  • Work Arrangement:

    Work From Office (WFO)

    .
  • Work Location:

    Hyderabad.

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