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Technical Support | Voice Process

Technical Support | Voice Process

TELUS International

0 - 3 years

3 - 4 Lacs

Ghaziabad Delhi NCR Noida

Posted:3 months ago| Platform:

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Skills Required

Telecom Networking Troubleshooting Network Problems Router Configuration Technical Support ISP Router Modem Troubleshooting International BPO

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Work from Office

Job Type

Full Time

Job Description

Job description Role & responsibilities Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Escalates appropriate technical issues to upper-level technical support when needed. Contact Sudiksha@9266453700 Preferred candidate profile Excellent communication skills Need to have basic worked of ISP, Internet & WiFi Related, Router & Modem Connectivity Issues Should be comfortable working in 24*7 Working Environment Graduation is mandatory(B.Tech, BCA, MCA can apply) Rotational shifts & Rotational week offs. Perks and benefits Medicare Facilities. Salary up to 3.2 LPA(fresher). Both side cab facilities.

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TELUS International

www.telusinternational.com

Telecommunications / Customer Experience

Edmonton

50,000+ Employees

94 Jobs

Key People

Jeff Puritt

CEO
Derek D. Dyer

CFO
Kirsten B. Robb

Chief Marketing Officer

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