Technical Support Specialist

As a Technical Support Specialist at Ultrafine Minerals Pvt Ltd, you will play a crucial role in providing expert technical assistance to our clients in the concrete and cement industry. Your primary responsibilities will include addressing customer complaints through on-site visits, analyzing issues, and delivering top-notch technical support. Building and nurturing strong client relationships will be essential in this role. You will be responsible for optimizing concrete mix designs, offering solutions to enhance our customers" concrete mixes, and assisting in creating tailored concrete mixes to meet specific requirements. Your expertise in the use of our ultrafine cementitious products will be instrumental in guiding clients towards optimal solutions. In addition to customer support, you will be involved in investigating and resolving material-related problems, implementing process improvements at our manufacturing plants, and working closely with our R&D and production teams to elevate product quality standards. Quality control will also be a key aspect of your role, as you conduct audits, ensure compliance with industry standards, and propose enhancements to existing quality control procedures. As a Technical Support Specialist, it is imperative that you stay abreast of industry developments, emerging technologies, and best practices in concrete and cement technology. You will be expected to provide technical training to internal teams and customers, contribute to the development of technical documentation, and product specifications. To excel in this position, you should hold a Bachelor's degree in Civil Engineering, Materials Science, or a related field, along with a minimum of 5 years of experience in concrete technology or a related industry. Your proficiency in concrete mix design principles, cement testing procedures, and quality control processes will be essential. Strong problem-solving skills, excellent communication abilities, and a willingness to travel for site visits and audits nationwide are also key qualifications for this role. If you are passionate about driving innovation in the construction industry, possess a deep understanding of concrete and cement technology, and thrive in a dynamic and customer-focused environment, we encourage you to apply for the Technical Support Specialist position at Ultrafine Minerals Pvt Ltd.,