Posted:None|
Platform:
Work from Office
Full Time
Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customers concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as youll work on unique customer issues to provide resolutions.
Represent OpenText acting as first point of contact for all technical support inquiries. Incident management and collaboration with other teams while adhering to SLAs and KPIsUtilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy .Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveysCollaborate with various stakeholders to act as a trusted customer advocate.
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