Technical Support Specialist

You are a talented and motivated Production Support Engineer joining a rapidly growing team in Chandigarh. Your role involves working closely with global engineering and development teams to ensure seamless deployment and continuous support of the technology infrastructure. Strong analytical skills, database expertise, and a proactive mindset are essential to ensure system stability, resolve production issues, and improve operational efficiency. **Key Responsibilities:** - Provide hands-on support for production environments, ensuring high availability and smooth operation. - Handle production support shifts and respond to off-hour emergencies. - Develop and execute complex MySQL/SQL Server queries for reporting, analysis, and troubleshooting. - Monitor system performance and automate routine processes to optimize reliability. - Analyze technical issues, identify root causes, and resolve problems by understanding both business operations and technical architectures. - Collaborate with cross-functional teams to test and implement changes in production and test environments. - Create and maintain clear documentation of all operational and support procedures. - Estimate effort for assigned tasks and support requests. - Work on complex issues requiring in-depth technical analysis and solution development. **Requirements:** - Bachelor's degree in Computer Science, Engineering, or related field. - Proven experience in a production support or infrastructure operations role. - Proficiency in MySQL / SQL Server database development and administration. - Strong troubleshooting and problem-solving skills. - Willingness to work in shifts and handle production emergencies. - Experience with process automation and scripting is a plus. - Excellent communication and collaboration skills. **Preferred Skills:** - Knowledge of monitoring tools and incident management systems. - Experience in managing deployments and change control in a production environment. - Ability to work independently and handle multiple priorities in a fast-paced environment. This is a full-time position with benefits such as food provision, paid sick time, paid time off, and Provident Fund. The shift is fixed, and workdays are from Monday to Friday. The job requires you to commute or relocate to Chandigarh.,