Technical Support

Designation- Technical Support

Location- Pune

Shift- 24*7

Experience: 2+ Year

Education: Preferably BE in IT/Computers, B.Sc IT

Key Responsibilities:

Candidate will be responsible for implementing, configuring, and supporting ManageEngine's suite of IT management solutions.

Candidate will work closely with customers to understand their requirements, provide technical guidance, troubleshoot issues, and ensure optimal use of ManageEngine products.

Job description-

- Providing technical support to customer via remote, telephone or email

- Escalate unresolved issues

- Support includes interacting with customers, understanding their problems and handling customer queries

- Preparing documentations

- Coordination with OEM and Customer

- Design and maintain operational processes

- Provide demo to the customer

- Troubleshooting and problem-solving skills

- Provide training and support to IT teams and end-users on ManageEngine tools and best practices

- Familiarity with network monitoring and diagnostic tools

- Experience handling customer escalations and issue resolution

Desired Skills

Proven hands-on experience of 2+Yrs in IT.

Understanding of IT Infrastructure and Networking

Hands on experience of Windows Active Directory, DNS & DHCP

Strong understanding of TCP/IP, VLANs, DNS, DHCP, subnetting, and routing protocols

Knowledge of wireless networking technologies and configurations

Strong knowledge of ITSM Ticketing tool, Network Monitoring tool and Patch Management Solution

Hands-on experience with one or more ManageEngine products (ServiceDesk Plus, OpManager, ADManager Plus, etc.)

Good to have Hands-on experience with switches, routers, and firewalls.

Ability to work with cross-functional teams

Excellent communication skills