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Technical Support Service Desk

5 - 31 years

0 Lacs

Hyderabad

Posted:21 hours ago| Platform: Apna logo

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Skills Required

support service chat resolve networking linux sql analyze troubleshooting gcp migration scripting python javascript html certifications security+ azure engineering communication security

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Technical Support – Service DeskLocation: Hyderabad Salary: Up to ₹9 LPA Work Mode: Work from Office Shift: Rotational (5 Days Working, 2 Days Off) Key Responsibilities:Provide tech support via email, chat, and phone Resolve issues in web protocols, networking, system admin (Windows/Linux), APIs, SQL, and email delivery Analyze logs and use CLI for troubleshooting Document cases accurately Handle escalations with internal teams Improve support processes and knowledge base Mentor junior staff Participate in on-call support RequirementsFamiliarity with Google Workspace (GWS) and Google Cloud Platform (GCP). Experience with BigQuery, cloud migration tools/processes. Exposure to scripting languages like Python, JavaScript, HTML. Relevant certifications are a plus: CompTIA Network+, Security+, Linux+ Microsoft Certified: Azure Administrator Associate Google Cloud Certified – Associate Cloud Engineer Required Qualifications:Bachelor's Degree in Computer Science / IT / Engineering. 5–6 years of experience in technical customer support. Strong analytical, troubleshooting, and communication skills.

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