Technical Support Representative- Biometrics

1 - 2 years

1 - 5 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


  • Provide first-level support for biometric devices (installation, configuration, troubleshooting).
  • Assist with Windows and Linux client OS issues related to biometric device integration.
  • Perform driver installation, verification, and updates for biometric hardware.
  • Conduct baseline checks and assist in remediation activities.
  • Perform restriction/unrestriction checks for device and application access.
  • Log, track, and escalate incidents as per process.
  • Provide remote and onsite user support within SLA.
  • Basic to intermediate knowledge of Windows OS (7/10/11) and Linux distributions.
  • Understanding of device drivers, hardware connectivity (USB/serial), and troubleshooting.
  • Familiarity with baseline remediation and security compliance checks (preferred).
  • Good communication and customer-handling skills.
  • Ability to follow documentation and escalate effectively.

  • Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 1 to 2 years of experience> Hands-on experience with Windows/Linux server environments.> Strong communication, documentation, and stakeholder coordination skills

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