Posted:2 days ago|
Platform:
Work from Office
Full Time
Provide first-level support for biometric devices (installation, configuration, troubleshooting).
Assist with Windows and Linux client OS issues related to biometric device integration.
Perform driver installation, verification, and updates for biometric hardware.
Conduct baseline checks and assist in remediation activities.
Perform restriction/unrestricting checks for device and application access.
Log, track, and escalate incidents as per process.
Provide remote and onsite user support within SLA.
Basic to intermediate knowledge of Windows OS (7/10/11) and Linux distributions.
Understanding of device drivers, hardware connectivity (USB/serial), and troubleshooting.
Familiarity with baseline remediation and security compliance checks (preferred).
Good communication and customer-handling skills.
Ability to follow documentation and escalate effectively.
1 to 2 years of experience
> Hands-on experience with Windows/Linux server environments.
> Strong communication, documentation, and stakeholder coordination skills
IBM
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