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Technical Support Representative- Accops

1 - 4 years

1 - 5 Lacs

mumbai

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

technical support l2 support dns analytical skills change management scripting automation active directory firewall incident management vpn powershell troubleshooting log analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description



  • Provide L1/L2 support for Accops technologies (HySecure, HyWorks, HyID, HyLite).

  • Perform installation, configuration, and upgrade of Accops components across environments.

  • Troubleshoot issues related to VPN access, virtual applications, desktop delivery, and authentication.

  • Manage and monitor user access, policies, SSL certificates, and gateway configurations.

  • Handle incident management, change management, and problem resolution in line with ITIL processes.

  • Work with Active Directory, DNS, DHCP, and certificate services integrated with Accops.

  • Coordinate with server, network, and application teams for cross-platform troubleshooting.

  • Maintain documentation for configuration, procedures, and known issues (KEDB).

  • Support patch management and vulnerability mitigation related to Accops infrastructure.

  • Engage with the Accops OEM/vendor support for escalated issues and version upgrades.

  • Generate periodic reports and dashboards for system availability, user activity, and incident trends.

    • Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise

  • Knowledge of SSL, certificates, DNS, and firewall rules.

  • Familiarity with VPN and multi-factor authentication (MFA) concepts.

  • Basic understanding of PowerShell or scripting for automation or log analysis.

  • Excellent troubleshooting and analytical skills.


  • Strong communication and coordination abilities.
  • Ready to work in 24*7 shift

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