Technical Support -HR

Role description

Role-HRIT (Successfactor)

Job location-Bangalore, Mumbai & Ahmedabad

Key Responsibilities:

• Serve as a system administrator and functional SME for SAP SuccessFactors modules (such as Employee Central, Performance & Goals, LMS, includes all module.)


• Configure, maintain, and support various HR systems including Leena AI, RippleHire, and other integrated tools


• Collaborate with HR and IT teams to identify technology needs and recommend scalable solutions


• Troubleshoot system issues, perform root cause analysis, and coordinate with vendors or SAP support as needed


• Manage change requests, testing, and deployment of enhancements or releases


• Support system integrations and data exchange between core HR systems and downstream applications


• Create and maintain documentation including SOPs, system configuration, and process maps


• Work with external vendors and consultants for solution implementation or support


• Ensure HR systems compliance with audit and security standards

Required Skills and Qualifications:

• 5 years of experience in HRIT / HR Systems roles


• Hands-on experience with SAP SuccessFactors (must-have all modules)


• Working knowledge of tools such as Leena AI, RippleHire, or similar platforms (good to have)


• Strong understanding of HR processes and data workflows


• Experience in system configuration, testing, and issue resolution


• Ability to collaborate with cross-functional teams and manage stakeholders


• Familiarity with data privacy and security practices in HR system.