Technical Support Help Desk

*Urgent Hiring - Technical Helpdesk Support Engineer

Location - Near Rahul Raj Mall, Surat

Industry - IT *Industry

Job Time - 2:30pm to 11:00 Pm

Description:

Providing technical help desk support for a variety of software packages,

mainly EPoS, and hardware

? Provide answers to clients by identifying problems; researching answers;

guiding client through corrective steps.

? Obtaining details from customer’s new requirements to pass onto software

development via the Support Manager.

? Provide telephone help support to customers during out of hours, weekends

and bank holiday on a rotation basis

? Monitor and maintain Customer Support Call Log System as per protocol

provided

? Remotely configure hardware

? Identify system improvements by evaluating system performance

? Improve system by conferring with development team; testing, evaluating, and

installing new software

? Document actions by completing forms, reports, logs, and records

? Update job knowledge by participating in educational opportunities; reading

professional publications; maintaining personal networks; participating in

professional organisations

? Protect organisation's value by keeping information confidential

? Obtaining information from callers to pass onto the sales department

? General assistance as and when required

Skills/Qualifications:

Active Listening - Giving full attention to what other people are saying, taking time to

understand the points being made, asking questions as appropriate, and not interrupting at

inappropriate times.

Speaking - Talking to others to convey information effectively.

Troubleshooting - Determining causes of operating errors and deciding what to do about it.

Complex Problem Solving - Identifying complex problems and reviewing related information

to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential

actions to choose the most appropriate one.

Mathematics - Using mathematics to solve problems.

Time Management - Managing one's own time and the time of others.

Active Learning - Understanding the implications of new information for both current and

future problem-solving and decision-making.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Technologies:

? Windows Operating Systems 7 through to 11, (knowledge of Server OS –

would be an advantage)

? Microsoft Office products, including Work, Excel, Outlook

? General knowledge of MS SQL would be an advantage

? Call Logging systems

The above is not an exhaustive list of duties and you will be expected to perform different

tasks as necessitated by your changing role within the organisation and the overall business

objectives of the organisation.

Job type: Permanent

Job status: Full Time