Technical Support - F2F interview

Clarity Consulting

1 - 6 years

3 - 4 Lacs

hyderabad

Posted:6 days ago| Platform:

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Skills Required

technical support o365 voice process active directory servicenow international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide expert technical support via voice interactions.
Perform installation, configuration, and troubleshooting of various Windows operating systems.
Configure and troubleshoot mail clients such as Microsoft Outlook, POP3/IMAP, and Office 365.
Diagnose and resolve a wide range of technical problems efficiently, providing timely and accurate solutions.
Accurately document support interactions, resolutions, and recurring issues.
Escalate complex technical problems to senior support staff or relevant teams as needed.
Maintain a strong and current understanding of Windows desktop and server environments.
Stay up-to-date with the latest features, updates, and best practices in
Microsoft 365 Exchange
.
Should have Experience in
Active Directory
Contribute to the creation and enhancement of knowledge base articles and self-help resources.
Ensure strict adherence to service level agreements (SLAs) and internal quality standards.
Deliver exceptional customer service, striving for high user satisfaction with every interaction.

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