Technical Support Executive

Role and responsibilities:

Comprehensive understanding of typical home network deployments is required.
• The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions. • Candidate must have immaculate English communication skills. • Candidate must be well mannered and demonstrate a high order of customer services skills. • The candidate must be attentive to detail. • Candidate must have excellent analytical, organizational, and time management skills. • Candidate must be able to perform well in a steep learning curve. • The candidate must be able to sell support contracts.

Computer Proficiency:

• Firm understanding of Windows and macOS.
  • Firm understanding of Android and iOS. • Firm understanding of common firewall configuration. • Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. • Comprehensive understanding of typical home network, and wireless layouts, is required. • Demonstrable skill improvising and designing correct home network deployments. • Demonstrable troubleshooting ingenuity is required.

RESPONSIBILITIES- Process details

• Engage in direct communication with NETGEAR customers via phone, chat, and email.
  • The agent will assist customers with home mesh-wireless-network initial setup and configurations. • The agent will assist customers with home extender and powerline adapter initial setup and configurations. • The agent will assist customers with home extended or advanced home networking configurations. • The agent will confirm product expected behavior and troubleshoot as needed. • Actively promote the use of NETGEAR mobile apps. • Accurately log customer cases and product issues. • Sell support contracts. • Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.

Preferred candidate profile:

- Minimum 1 year of exp. is mandatory.

- Strong knowledge of networking concepts.

- Education: Btech/BCA/MCA/ BSC, and BCom with CCNA certified only.

- Age: Less than 40

- Candidates should be open to a shift of 24x7.

Pls share your CV at 8882534429 (Poonam Gupta)