Posted:22 hours ago|
Platform:
Work from Office
Full Time
Position: International Chat Technical Support
Work Mode: Work from Office
Shift: Night Rotational Shift (2-way cab facility)
Location: Uppal, Hyderabad
Cab Radius: 23 KMs
Salary Details
Experience Required: Minimum 1 year in International Technical Chat Support
(Upselling / Cross-selling experience preferred)
Max CTC: 30,000 Take Home (Fixed)
Key Requirements
Education: Undergraduates / Any Graduate
Skills Required:
Excellent English communication (Chat/Voice)
Good technical knowledge
Strong problem-solving skills
Basic computer & CRM tool knowledge
Adaptability to night shifts and international clients
Roles & Responsibilities
Handle technical queries from international customers via chat, email, and voice.
Resolve customer issues efficiently while maintaining professionalism and empathy.
Provide accurate information about products, services, and company policies.
Perform upselling and cross-selling where applicable.
Maintain proper documentation using CRM tools.
Work effectively across different time zones and cultural environments.
Interview Process (ROI)
HR Screening
Online Assessment – Harver
Operations Round
Axis Services
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