Technical Support Executive

Title: Technical Support Executive

Company Overview:

SurePass Technologies has launched a first-of-its-kind check-in service that allows on-ground businesses such as hotels, banks, residential/corporate buildings to onboard and manage customers/visitors by verifying their ID credentials in real-time. SurePass Technologies' API can authenticate and digitally store a customer/visitor's Aadhar card, driver's license, voter ID, and PAN for your compliance or security needs.

Position: Technical Support Executive

Location: Netaji Subhash Place, Delhi

Responsibilities:

1. Product Knowledge:

- Develop a deep understanding of our software products and stay updated on new features and updates.

- Effectively communicate product features, functionalities, and best practices to customers.

2. Issue Resolution:

- Investigate and analyze customer-reported issues, working closely with the development team to identify and implement solutions.

- Document and track customer issues, ensuring timely resolution and customer satisfaction.

Requirements:

- Bachelor's degree in Computer Science, IT, or related field.

- Proven experience in technical support or a similar customer-facing role.

- Strong understanding of software development and troubleshooting methodologies.

- Excellent communication skills, both written and verbal.

- Ability to work collaboratively with cross-functional teams.

- Customer-oriented mindset with a passion for delivering exceptional support.

You can apply on indeed or you can send your cv to chanchal.beniwal@surepass.io.

Join our team and be part of a dynamic company at the forefront of software development, where your technical expertise will make a significant impact on customer satisfaction and product success. Apply now!

Job Types: Full-time, Internship
Contract length: 3 months

Pay: ₹300,000.00 - ₹360,000.00 per year

Benefits:

• Health insurance
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person