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Ebix Payment Services Pvt Ltd
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Technical Support Executive

Technical Support Executive

Ebix Payment Services Pvt Ltd

0 - 4 years

0 Lacs

haryana

Posted:22 hours ago| Platform: Shine logo

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Skills Required

technical support customer support troubleshooting customer experience professionalism

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: You will be joining our Technical Support Process where you will handle inbound customer calls, assist with technical queries, and provide troubleshooting solutions. This role is suitable for both freshers and experienced Undergraduate/Graduates who are looking to establish their career in customer support within a premium technical process. This position is based in Gurgaon. Key Responsibilities: - Handle customer queries over phone calls regarding technical issues. - Provide clear and accurate information and troubleshooting steps to customers. - Maintain a high level of professionalism to ensure an excellent customer experience. - Escalate unresolved issues to the appropriate team when necessary. - Keep records of customer interactions and update the system accurately. Qualifications Required: - Undergraduate/Graduate degree - Good communication skills - Ability to troubleshoot technical issues effectively Note: - Job Type: Full-time - Benefits include health insurance, paid sick time, and provident fund. - Language preference: English - Work Location: In person,

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Technical Support Executive