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Customer Care Executive

1 years

0 Lacs

Noida, Uttar Pradesh

Posted:1 week ago| Platform:

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Skills Required

Customer service English 12th Pass Bachelor's degree In-person

Work Mode

On-site

Job Type

Full Time

Job Description

Undergraduate/Graduate Require for Various BPO Process (Chat-Voice) Location Branches - Noida/Gurgoan/Mohali Job Role & Responsibilities Key Responsibilities: Customer Support: Respond to customer inquiries promptly via chat, providing accurate information about their concerns. Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and provide effective solutions or escalate to appropriate departments as needed. Product Knowledge: Maintain a thorough understanding of the company's insurance products and services to provide accurate and up-to-date information to customers. Process Improvement: Identify and recommend process improvements to enhance customer satisfaction and operational efficiency. Compliance: Adhere to all regulatory guidelines, company policies, and procedures to ensure compliance in all customer interactions. Team Collaboration: Work closely with team members and other departments to ensure seamless customer service and support. Fresher's & Experience both can apply for this Job Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Customer Service: 1 year (Preferred) Language: English (Preferred) Work Location: In person

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