Technical Support Executive

We are seeking a dedicated and enthusiastic Product Support Executive to join our team and provide exceptional support for our flagship product, EducaStack. The role requires frequent interaction with clients, resolving their queries, and ensuring they receive the best possible experience using our platform. Key Responsibilities Act as the primary point of contact for EducaStack clients. Handle client inquiries promptly and professionally through phone, email, or chat. Troubleshoot issues and provide effective resolutions in a timely manner. Document client interactions, feedback, and solutions in the support system. Collaborate with internal teams (development, QA, and product management) to escalate and resolve complex issues. Educate clients on product features, updates, and best practices. Ensure a high level of client satisfaction and maintain strong client relationships. Required Skills & Qualifications Bachelor’s degree in any discipline (IT, Business, or related fields preferred). Strong communication skills in English (verbal and written). Excellent problem-solving abilities and customer-oriented mindset. Ability to manage multiple queries and prioritize tasks effectively. Basic understanding of software products, web applications, or school management systems is an advantage. Proficiency in using support tools, ticketing systems, or CRMs is desirable. Key Competencies Enthusiasm and willingness to learn. Strong interpersonal and relationship-building skills. Patience and empathy when dealing with client concerns. Team player with a proactive attitude. Why Join Us? Opportunity to work on an innovative product shaping the future of school management. Exposure to client-facing responsibilities with growth opportunities in product management or customer success. Collaborative work environment with supportive colleagues.