Technical Support Executive - Distributor Support (Walk-In)

Job Description

About Us Pharmarack is the next-generation platform that powers complete pharmaceutical ecosystem through intelligent, collaborative software. Our product is multi-faceted and unique we have solutions and user experiences for both consumers and enterprises. Between 2020-22, we have more than doubled our customers, revenue, and usage and our eyes are set on bigger goals spanning more use-cases than ever. We are transforming how pharmaceutical ecosystem works with breathtaking software that manages complexity and simplifies buying and selling of pharmaceutical goods. We are passionate about working on things that matter at the intersection of technology and pharmaceutical supply chain. As an example of helping distributors increase reach and visibility of their business, Pharmarack delivered a mobile solution to enable our distributors and retailers to transact digitally. We are committed to create more seamless interactions! The team Operations: At Pharmarack Operations , we hire people with a broad set of skills who are ready to expand Pharmaracks footprint across India and make an impact on millions of users. Pharmarack is building the largest healthcare multi-tenant platform capable of processing more than million transactions per day covering 50% of the Indian healthcare market. More than 2 million B2B businesses will bank on Pharmaracks technology for making business decisions and conducting their daily business. Title Technical Support Executive Operations Expected qualification Graduation in IT (BSC-IT, BCA, BCS)Experience 0 to 2 years Roles and Responsibilities As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value) being driven by the field force You will be responsible for smooth and swift on-boarding of the distributor, helping on the integration of the software so that the application/ product works smoothly Providing help to the distributor over phone or email for resolving his day-to-day semi-technical/ technical issues related to the Distributor application by issue identification, analysis and by involving Level-2 support as appropriate You will be coordinating with internal teams such as Sales team and technical team as and when required for quick resolution of issues You should be able to see emerging issues and bring back in quick scalable resolution for such issues Our ideal candidate will have Highly customer centric High adaptation to technology enabled environment and ability to understand change in technology Being able to help a non-technical customer to understand the functioning of the application Desired skills Basic SQL knowledge Impeccable and customer friendly communication both spoken and written Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage Basic knowledge of MS-Office (MS-Word/Excel) Candidate should be flexible with working hours and weekly offs Reporting hierarchy : Manager Distributor Support Why Pharmarack We love living the enthusiastic life and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty, your unique contributions will make a difference Our culture blends our different backgrounds, experiences, and perspectives. Here, it isnt about fitting into our culture, its about adding to it - and we cant wait to see what youll bring We believe in Open door policy and trust our employees. Our flexible working schedules help employees to be innovative and come out with best solutions for all assigned tasks