Posted:7 hours ago|
Platform:
Work from Office
Full Time
Job Role: Technical Support Executive
Job Title: Tech- Support
Job Type: Full-time
Job Duties:
1. Handling Calls:
* Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response)
in a timely and professional manner.
2. Communication:
* Communicating with customers through various channels, including email, Calls and
WhatsApp.
3. Customer Service:
* Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues:
* Escalating unresolved issues to appropriate management or departments for further
action.
5. Follow-up:
* Conducting follow-up with customers to ensure issues are resolved to their
satisfaction.
6. Customer Records:
* Maintaining accurate customer information in the company's Customer Relationship
Management (CRM) system.
7. Reporting:
* Completing call logs and generating relevant reports for management.
Qualifications:
* An Engineering degree in a relevant field.
Knowledge, Skills, and Abilities:
* Communication Skills: o Excellent verbal, written, and phone communication
skills.
* Technical Proficiency: o Basic computer proficiency and knowledge of
reporting tools.
* Documentation Skills: o Ability to maintain accurate documentation and
reports.
* Technical Knowledge: o Understanding of electronics and technical troubleshooting.
Bayleaf Hr Solutions
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