Technical Support Engineer_ Integration

Duties:

Qualification & Experience

•     Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)
•     2+ years providing customer-facing technical support (Web based products or e-commerce preferred)
•    Candidates with lesser experience will be considered for appropriate roles.

In order to be successful in this role, we need someone who has:

•    Must  have experience installing, implementing, or maintaining one (or more) of the following:
• LDAP/Active  Directory
• SSO  (e.g. SAML, SiteMinder)
• Email  Infrastructure
• Web  Services (consuming or providing) (SOAP, REST)
• Data  Extraction Technologies (e.g. JDBC, ODBC)
• Network infrastructure
•    Any  bi-directional, automated integration between two systems
•    Working  knowledge of the components in a web applications stack
•    Experience  writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
•    Experience  in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
•    Experience  with relational databases (e.g. MySQL, Oracle)
•    Experience  administering: Linux/Unix OR Microsoft Server
•    Excellent verbal and written communication skills
•    Works well in a team environment
•    Strong personal commitment to quality and customer service
•    Ability to understand and communicate complex technical systems
•    Proven ability to maintain a professional demeanour when handling complex customer & internal issues
•     An understanding of ITSM, ITIL, or CMDB

Skills:

Preferred Skills

•    Previous experience working with the ServiceNow platform (in particular Authentication/Email/Web Service/Import/Export configurations)
•    Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta
•    Familiarity with Eclipse IDE
•    Experience troubleshooting and optimising web application performance
•    Previous experience in software development or software consulting.
•    Experience providing SaaS support is desirable.

Education:

Graduate & above