Technical Support Engineer - VCF

Broadcom

7 - 12 years

16 - 17 Lacs

kalyani bengaluru

Posted:2 days ago| Platform:

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Skills Required

vmware ms sql networking linux healthcare customer support account management customer service technical support financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Post the product training, first steps in this role will be to upskill on our support processes and products and to understand how we work as part of a global team.
Once achieved, you will begin to troubleshoot customer issues with the support of tenured engineers through the knowledge you have gained. You will quickly learn to troubleshoot and handle customer support requests individually and use your experience + new skills gained to bring benefit to others in the team.
As well as assisting others, you will work on escalated customer issues where expertise with product, and overall ownership is required.
Supporting our most strategic customers will be a priority.
Engagement with account teams and managers will be required to deliver world class technical support.
You will engage regularly with the engineering team(s) in order to bring value to customers, and to resolve politically and technically escalated issues.
As your skill set grows, you may choose to work on additional product lines and progress your skillset on more technologies or seek to become expert in a wide variety of products and or technology related to our product portfolio.
Throughout this time, and your career at VMware by Broadcom, you will be able to develop through training, learning tools, research time and training days.
As you approach the 12-month period of your tenure, you may wish to run case clinics to benefit other members of your team, in particular 1st and 2nd level engineers.
You will keep in mind at all times where written content can be delivered via KB and or TOI to enhance troubleshooting and problem-solving capabilities of your team(s) and or customers.
Environment permitting, there may be a requirement to visit customer premises in order to carry out troubleshooting, and or environment reviews.

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