Technical Support Engineer - VCF

5 - 10 years

5 - 7 Lacs

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities Skills:

As a Level 3 Technical Support Engineer in the VCF Division, you ll be responsible for resolving customer technical issues, ensuring a seamless support experience. The ideal candidate will be motivated, eager to learn, possess strong customer service skills, and embrace challenges.

In this role, you will:

  • Troubleshoot, research, and resolve issues using labs, log bundles, knowledge bases, and collaboration tools.
  • Partner with engineering, field teams, and technical experts to resolve issues, improving the customer experience.
  • Contribute to creating and updating knowledge articles for global circulation based on your troubleshooting experiences.
  • Engage with customers to provide world-class support and resolve queries efficiently.

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