Job
Description
Job Summary We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we d like to meet you. Primary Job Functions: Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios. Provide troubleshooting and technical support via phone, Web based tools and email. During problem escalations, act as a liaison between customers and Engineering support. Collaborate with other teams and experts whenever required to solve complex technical issues. Continuously develop skills leveraging several learning tools available at NetApp Inc. Be flexible in working in shifts (4AM IST to 6PM IST). Job Requirements Excellent troubleshooting skills, and passion for problem solving and investigation Understanding of Storage Hardware Architecture (Partitioning / RAID) Excellent knowledge of Operating Systems including (Windows 2012, 2008, Linux) Strong troubleshooting experience with Ethernet, TCP/IP routing,Multipathing, FC/FCOE and iSCSI protocols. Working knowledge of FC and IP switches (CISCO / Brocade) Should be able to identify and troubleshooting Storage/Host connectivity issues The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements. Working knowledge of popular hypervisors such as Vmware and Hyper-V Candidate having experience in sizing, performance analysis, and troubleshooting of data storage systems, host appliance experience is a plus. Your Profile 2+ years of experience in a technical support environment Technical degree or relevant experience Desired Skills: Working Knowledge on Unix Good to have knowledge of NetApp Product portfolio and working knowledge Hands on any Enterprise Storage Knowledge on block storage systems Knowledge on S3 cloud storage concepts Skill Tags: E-series, S3, Linux, Unix, Switches, Routers, Storage, Netapp, EMC, Technical Support, TSE, Cloud, AWS, Azure, AWS
