Technical Support Engineer

As a candidate for the position, your responsibilities will include: - Planning and deploying upgrades to fulfill compliance, security, or capacity requirements - Designing, testing, and implementing new solutions for products under your direct responsibility - Working closely with other IT teams to ensure client requirements and expectations are mutually agreed upon - Delivering continuous improvement of the products under your direct responsibility, including efficiency, new features, and self-service capabilities - Supporting production platforms across all products under the department's responsibility, including support and weekend operation To be successful in this role, you should possess the following qualifications: - B.SC/Diploma/BE in IT/Telecommunication/Computer Science - Certifications in Radio, Voice, Data & Networking - Cisco Certified Network Associate Certification - Cisco Certified Network Professional or Voice Collaboration Certification Additionally, you should have the following desired skills: - Global orientation and process-oriented mindset - Ability to stay focused and be open to working in 24x7 shifts if required - Intermediate level experience in handling Cisco IP telephony network infrastructure - Basic understanding of concepts such as OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols, etc. - Intermediate understanding of switching VLAN, Voice VLAN, Inter-VLAN routing, PoE, etc. Moreover, soft skills that are essential for this role include: - Ability to think analytically in a high-volume work environment - Clear communication of complex concepts and instructions to non-technical end-users - Knowledge and understanding of network designs and concepts - Ability to troubleshoot by applying technical knowledge effectively - Strong documentation and presentation skills along with excellent communication skills This job opportunity offers a challenging environment where you can utilize your technical expertise and soft skills to contribute to the continuous improvement and support of various IT products.,