5.0 - 10.0 years

0 Lacs

noida, uttar pradesh

On-site

Join our Team This Role is responsible for alarm analysis, operation-maintenance, troubleshooting & change request implementation on IP nodes such as routers, switches, firewalls, load balancers, and security gateways. You will also be responsible for trouble ticket analysis and resolution of trouble tickets raised by customers or L2 teams. Fault management on all routers and switches equipment will be part of your responsibilities, along with following up with support in case of raised cases. Actively supervising ITSM ticket queues to maintain MTTR will be a key aspect of your role. Analytical skills like logical thinking, problem-solving, and handling assignments are mandatory. You will need to identify the root cause of P0/P1/P2/P3/P4 incidents and recommend appropriate resolution actions for other events that customers identify as requiring Root Cause Analysis (RCA). You will be the first point of contact for support for any alarm/event/KPI related issues and will have close collaboration with the field team for all field activities such as hardware failures and node unreachable instances. Ensuring timely restoration of services to maintain MTTR for good customer experience and high service availability to meet Service Level Agreements (SLA) is crucial. Proactive involvement in detecting possible failures to ensure incident restoration/avoidance whenever engagement by Incident Manager or MS Automated Service Function is required. You will also be responsible for node health checks, backups, and troubleshooting any deviations identified, along with sharing details for MIR & CSR to respective teams. Having an end-to-end network understanding and handling 3PP/OEM, problem management support, data analytics, and customer governance will be part of your responsibilities. You will need expertise in IP firewall on Cisco FTD + Firepower + ASA, good knowledge in IP networking protocols like OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing. Understanding of switching VLAN, STP, RSTP, MSTP, VRRP, HSRP, IP security protocols such as IPSEC, GRE, VPN, CGNat, CISCO, Spine-leaf Architecture, Border-Leaf Architecture, VX-LAN, as well as telecom knowledge (2G, 3G, 4G, 5G Service Flow & Interfaces). Product/Vendor knowledge on CISCO (mandatory) & Ericsson is preferable. Good communication and troubleshooting skills are essential for this role, along with having 5-10 years of relevant experience in the IP domain.,

Posted 2 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.