Technical Support Engineer

As a Technical Support Engineer Service Desk, you will be responsible for the operations of the Service Desk, providing first-line support for Oracle Fusion applications. Your role will involve addressing user queries and issues related to user provisioning and access provisioning within Oracle Fusion. You will assist in the setup and maintenance of user accounts, roles, and permissions, as well as monitor and manage access requests to ensure timely and accurate provisioning of application-level access. Troubleshooting and resolving issues related to user access and permissions will also be a key part of your responsibilities. Collaborating with Level 2 support and other teams to escalate and resolve complex issues will be essential. You will document and maintain support procedures to ensure they are up-to-date and accessible. Additionally, providing training and guidance to end-users on best practices for accessing and using Oracle Fusion applications will be part of your role. Participation in regular team meetings and contribution to continuous improvement initiatives is expected. The ideal candidate for this role should have proven experience in application support, preferably with Oracle Fusion. A strong understanding of user provisioning and application-level access provisioning within Oracle Fusion is crucial. Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry will be beneficial. Excellent problem-solving skills, attention to detail, and strong communication abilities, both written and verbal, are essential for this position. In addition, familiarity with ITIL processes and best practices is a plus. The successful candidate should be proactive, have strong analytical skills, and be able to work both independently and as part of a team. Certification in Microsoft Technologies and Networking Skills, along with a graduate qualification, are required. With at least 2 years of experience, you will play a vital role in providing technical support for Oracle Fusion applications and contributing to the overall success of the Service Desk operations.,