Posted:1 week ago|
Platform:
Work from Office
Full Time
We are hiring candidates for International Tech Support. Freshers with excellent communication skills are also encouraged to apply!
- Immediate joiners required (available to join within 15-20 days)
- Excellent verbal communication skills in English
- Minimum 6 months of experience in an International Technical Voice Process (Healthcare & Desktop Support, Domestic Help Desk and AR Calling experience cannot be considered.)
- Freshers with Excellent communication skills are welcome!
- Ability to handle real-time voice calls
- Any UG qualification / HSC / Diploma
CTC: 2.5 to 3.5 LPA (varies based on experience)
- 5-day work week with rotational shifts, predominantly night shifts
- No calls accepted; share your resume via WhatsApp only
- Cab facility
- PF & ESI / Health Insurance
- IJP & career progression plans
- Diagnose and resolve technical and software issues for US & UK customers via voice calls and remote chat support
- Troubleshoot internet connectivity, malware, software setups, email clients, wireless connectivity, and peripherals
- Ensure timely, professional responses to customer requests and complaints
- Support customers in setting up/repairing peripherals and devices via network
- Accurately record interactions in CRM
- Follow standard processes and procedures
- Stay updated on Windows updates, patches, client-specific tools, and latest technology trends
- Proficiency in home networking, printer, and IoT device troubleshooting
- Strong problem-solving and logical thinking skills
- Excellent communication skills
- Ability to troubleshoot Windows and Mac OS
- Knowledge of networking concepts
- Willingness to learn new technologies
- Freshers with excellent communication are welcome!
- Troubleshoot internet, router, and device issues
- Support customers in setting up/repairing peripherals
- Use knowledge base and internet for issue resolution
Interested candidates, please WhatsApp your resume to 7826904740.
Please do not call.
iOPEX
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