Home
Jobs
Companies
Resume
Sadup Soft logo

Technical Support Engineer II - Ticketing System

3 - 4 years

8 - 14 Lacs

Chennai, Bengaluru

Posted:1 day ago| Platform: Naukri logo

Apply Now

Skills Required

Technical Support ServiceNow Ticketing System Jira Monitoring Tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

- 3 - 4 years of experience in technical support roles. - Proficiency in understanding the support ticketing lifecycle and tools such as JIRA and ServiceNow. - Basic understanding of SQL for querying logs and databases. - Knowledge of backend server logging, including API and error codes. - Experience with monitoring tools such as SignalFX, Splunk, and Kibana. - Good understanding of different error codes and HTTP response codes. - Strong knowledge of server and client logs, with the ability to analyze and interpret logs effectively. Responsibilities : - Collaborate with the team to understand current issues impacting operations and drive them to resolution. - Validate and escalate issues using internal logging systems and tools. - Work with server and client logs to understand and troubleshoot issues. - Analyze logs to identify root causes of problems and develop effective solutions. - Manage support tickets through JIRA and ServiceNow, ensuring accurate and timely updates. - Communicate with reporters to gather necessary information and clarify ticket details. - Investigate and identify the root cause of issues when information is incomplete or unclear. - Use backend server logs and error codes to determine the impact of issues and develop strategies for resolution. - Utilize monitoring tools such as SignalFX, Splunk, and Kibana to track system performance and identify potential issues. - Generate reports and provide insights on recurring issues or trends affecting system performance

More Jobs at Sadup Soft

Software Developer (Java/Python)

Chennai, Bengaluru

5 - 7 yrs
|

INR 8 - 10 Lacs

Full Stack Developer

Chennai, Bengaluru

5 - 7 yrs
|

INR 7 - 10 Lacs

SAP ABAP Technical Developer

Hyderabad

7 - 11 yrs
|

INR 9 - 13 Lacs

EDI Mapping Specialist

Hyderabad

6 - 10 yrs
|

INR 10 - 20 Lacs

Microsoft Dynamics GP Engineer

Hyderabad

5 - 8 yrs
|

INR 10 - 15 Lacs

Mock Interview

Boost Confidence & Sharpen Skills

Start Technical Support Interview Now
Sadup Soft
Sadup Soft
www.sadup-soft.com

Software Development

Tech City

50 Employees

135 Jobs

    Key People

  • Alice Johnson

    CEO

  • Bob Smith

    CTO

RecommendedJobs for You

Technical Support Engineer II - Ticketing System

 Sadup Soft

Chennai, Bengaluru

Sadup Soft logo

Senior Technical Network Engineer

 Orange Business Services

Gurugram

Orange Business Services logo

Network Migration Engineer

 Diverse Lynx

Bengaluru

Diverse Lynx logo

Network Engineer

 Atos

Pune, Chennai, Bengaluru

Atos logo

Support Engineer

 Amazon

Hyderabad

Amazon logo

Principal Support Engineer, Critical Support Team

 QAD

Mumbai

QAD logo

Engineer - Service Desk

 Microland

Gurugram

Microland logo

Critical Accounts Site Reliability Engineer 3 - TechOps

 Splunk

Hyderabad

Splunk logo

Network Engineer L2 (Checkpoint)

 Innodata India

Noida

Innodata India logo

Network Engineer

 Lumen Technologies

Bengaluru

Lumen Technologies logo