Technical Support Engineer II - Structural mechanics

Job Description

Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software(s) in their design workflows and grow Ansys business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be a part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys. Key Duties and Responsibilities Apply engineering expertise and knowledge of simulation techniques of Ansys Mechanical products to provide highest level technical support to Customers and Channel Partners Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, to improve customers productivity and satisfaction with ANSYS products Identify the knowledge gap based on the latest industry trends and requirements. Work with multiple subject matter experts to address the gaps. Create knowledge on the latest Ansys product releases. Develop technical expertise in one or more simulation areas. Design, construct, and maintain data. Data pipeline development Maintain the performance and optimization of the data processing. Data manipulation tasks Stay up to date with the latest advancements in generative AI, machine learning, and deep learning techniques, and identify opportunities to integrate them into our customer support products and services. Participate in other strategic and company initiatives, as needed. Be agile and open to new responsibilities based on the business need. Learn and gain expertise in new technical areas as and when required. Developing simulation best practices, solutions, FAQs for knowledge base Develop and strengthen long-term relationships with customers. Develop technical expertise in one or more simulation areas Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements Minimum Education/Certification Requirements and Experience Masters or Bachelor s degree in an engineering discipline (Mechanical/Applied Mechanics/Aerospace/Automotive) Sound Knowledge of Structural mechanics & Finite Element Analysis Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems. Engaging personality, engineering curiosity and willingness for continuous learning Ability to work independently, as well as with others in a diverse team environment Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English Strong organizational and time management skills, possesses a sense of urgency Projects a professional image and demonstrates business acumen, driven to succeed Interested in working with customers and willing to travel Preferred Qualifications and Skills Experience in using commercial or in-house FEA software for real world, industry level applications. A minimum of 0-2 years of experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting) Knowledge of Python Knowledge of SQL or other database Basics of Machine Learning Experience of being part of engineering product development cycle an added advantage At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: our commitments to stakeholders, our values that guide how we work together, and our actions to deliver results. As ONE Ansys, we are powering innovation that drives human advancement Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what s next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results